Frequently Asked Questions
Wholesale FAQ
Find answers to the most common questions from approved wholesale customers.
Account Approval
Who can apply for wholesale access?
Resellers, dealers, organizations, bulk buyers, surplus stores, and other qualified buyers can apply for wholesale access.
Why do I need to be approved?
Wholesale access is limited to approved buyers so pricing, quantities, and ordering tools remain available for qualified wholesale customers.
How do I apply?
Create an account and complete the wholesale application. Once submitted, your information will be reviewed for approval.
What does pending approval mean?
Pending approval means your account has been created, but wholesale access has not been granted yet.
Can I place an order before being approved?
No. Wholesale pricing and ordering are only available after your account has been approved.
Pricing & Visibility
Why can’t I see prices?
Wholesale pricing is only visible to approved accounts. If you are not logged in or your account has not been approved, prices will remain hidden.
Do wholesale prices change?
Yes. Pricing may vary depending on item type, condition, quantity, availability, and incoming surplus inventory.
Is pricing the same as the main Gear Rack website?
No. The wholesale site is separate from the main retail site and is built for approved buyers purchasing at wholesale pricing.
Are discounts automatically applied?
Wholesale pricing is shown directly on the product page once your account is approved. Any available price breaks, quantity pricing, or approved wholesale pricing will be reflected on the site when applicable.
Additional discounts are not automatically applied unless they are shown at checkout or provided through a specific offer, code, or agreement.
Inventory & Availability
Is inventory always the same?
No. Inventory changes based on incoming surplus shipments, available quantities, and current stock.
Do wholesale prices change?
Yes. Pricing may vary depending on item type, condition, quantity, availability, and incoming surplus inventory.
Are items new or used?
Condition varies by product. Listings will include available condition details whenever possible.
Will sold out items be restocked?
Some items may return, but surplus availability is not guaranteed.
Can I request specific items?
Buyers can contact us with product requests, but availability depends on current and incoming inventory.
Ordering
Is there a minimum order?
Use this only if you have one. If you do not have a hard minimum yet, say:
Minimums may vary depending on the product, quantity, or order type.
Can I order single items?
Yes. Pricing may vary depending on item type, condition, quantity, availability, and incoming surplus inventory.
Can I mix different products in one order?
Yes, approved buyers can add available products to their cart and check out through the site.
Are quantities guaranteed after adding to cart?
No. Inventory is only secured once checkout is completed.
Can I request specific items?
Buyers can contact us with product requests, but availability depends on current and incoming inventory.
Main Site vs Wholesale Site
How is Gear Rack Wholesale different from the main Gear Rack website?
The main Gear Rack site is built for retail customers. Gear Rack Wholesale is built for approved buyers looking to access wholesale pricing and larger quantities.
Do both sites carry the same inventory?
Some products may overlap, but inventory, pricing, and available quantities may differ between the two sites.
Can I use my main Gear Rack account on the wholesale site?
You can use the same email address, but the accounts are separate. A Gear Rack retail account does not automatically give you access to Gear Rack Wholesale.